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Frequently Asked Questions

Frequently Asked Questions

Basic Information

Ella stands out among apartments in Portland by offering a prime South Waterfront location, thoughtfully designed apartment homes, and on-site amenities such as a rooftop terrace, fitness center, resident lounge, and pet-friendly features. Residents value the community’s proximity to OHSU, the Portland Streetcar, Willamette River waterfront trails, and its professionally managed living experience.

The leasing office at Ella is open on Monday from 10:00 AM to 6:00 PM, Tuesday - Friday from 9:00 AM to 5:00 PM and Saturday from 10:00 AM to 5:00PM, allowing prospective residents to tour and ask questions.

The leasing team at Ella can be contacted by phone at 503-206-4189, by email at [email protected], or through the contact form on the Contact Us page.

Ella stands out among apartments in Portland by offering a prime South Waterfront location, thoughtfully designed apartment homes, and on-site amenities such as a rooftop terrace, fitness center, resident lounge, and pet-friendly features. Residents value the community’s proximity to OHSU, the Portland Streetcar, Willamette River waterfront trails, and its professionally managed living experience.

Ella offers a resident referral program that rewards current residents for referring new residents, subject to terms and availability.

If apartments are fully leased, Ella has a waitlist, which interested renters can join by contacting the leasing office or submitting an inquiry on the Contact Us page.

Tours & Availability

Yes, prospective residents can schedule an in-person or virtual tour of Ella by contacting the leasing office or booking directly through the Schedule a Tour page.

Ella offers in-person tours, live virtual tours, and self-guided tours, allowing prospective residents to explore apartments and amenities in person or virtually.

Rent specials and move-in promotions at Ella vary by season and availability and are best confirmed directly with the leasing office.

A valid photo ID is required for tours at Ella. Additional documentation may be requested if applying during the visit.

Floor Plans & Apartment Features

Ella offers a variety of floor plans, including studio, one-bedroom, and two-bedroom apartment homes designed for different lifestyles.

Apartments at Ella include in-unit washer and dryer, depending on the floor plan.

All Ella apartment homes are equipped with a washer and dryer.

Apartments at Ella are equipped with air conditioning and heating systems to provide year-round comfort.

Select apartments at Ella feature balconies or private outdoor spaces, depending on the floor plan.

Apartment homes at Ella include finishes such as modern cabinetry, granite countertops, stainless steel appliances, and wood-style flooring.

Additional on-site storage is available at Ella for an additional fee, subject to availability.

Apartments at Ella are serviced by Xfinity, Quantum Fiber and Astound, offering residents multiple connectivity options.

Ella offers ADA-accessible apartment features and step-free routes in select areas to support accessibility needs.

Square footage at Ella varies by floor plan, with apartments ranging from approximately 435 sq. ft. to 1,101 sq. ft.

Ella does not have furnished apartments at this time, but is partnered with third-party rental providers.

Location & Neighborhood

Ella is located at 3833 S. Bond Avenue in the South Waterfront area of Portland, offering convenient access to nearby attractions and services.

Ella is located within the Portland Public School District.

Nearby parks include South Waterfront Park and Willamette River Greenway Trail, providing outdoor recreation options close to Ella.

Grocery stores near Ella include  Urbana Market, Zupan's Market, and Safeway, offering convenient shopping options.

Nearby points of interest include Oregon Health & Science University, Portland Streetcar access, waterfront trails, and downtown Portland attractions close to Ella.

The commute from Ella to Downtown Portland typically takes approximately 10 minutes, depending on traffic and transportation method.

Public transit options near Ella include the Portland Streetcar and TriMet bus lines within walking distance.

Popular nearby options within 10 minutes of Ella include All Your Heart Coffee, Ovation, Blue Star, Pure Barre, The Little Pilates Studio, OHSU March Wellness and Fitness Center, Urbana Market and Zupan's Market.

Lease Terms & Fees

Rent at Ella in Portland depend on the floor plan, layout, view, and current availability. Please contact the leasing office for details.

Ella offers 4 - 15 month lease terms such as, with options that may vary based on availability, seasonality, and pricing.

The security deposit at Ella varies based on screening results and lease terms.

Monthly rent at Ella typically does not include utilities, while recurring costs may include utilities, trash, parking, pet rent, internet and cable etc. depending on the lease and unit.

Monthly rent at Ella typically does not include utilities, while recurring costs may include utilities, trash, parking, pet rent, internet and cable etc. depending on the lease and unit.

Utilities at Ella are not included in rent. Residents are typically responsible for utilities and trash as outlined in the lease.

Application & Screening Requirements

To apply for an apartment at Ella, complete the rental application online or through the leasing office, then submit required documentation such as proof of income and ID.

Payments & Rent

Residents at Ella can pay rent through BILT.

Ella offers flexible payment options or payment plans through Flex pay, subject to eligibility and enrollment terms.

Parking and Transportation

Parking is available at Ella and may cost a monthly fee, depending on the parking type and availability.

Ella offers EV parking depending on availability, with assigned EV spaces located in the parking garage.

Bike storage at Ella is available for $10 a month.

Ella provides a package room with package lockers to help residents receive deliveries more securely and conveniently.

Amenities and Property Features

On-site amenities at Ella include a rooftop terrace, fitness center, resident lounge, controlled access entry,  a study room, a courtyard with outdoor fireplaces, BBQ's and pet-friendly spaces, offering residents convenient lifestyle features in Portland near South Waterfront.

Ella offers a fitness center with modern cardio and strength equipment, supporting resident wellness close to home.

Ella has a clubhouse that may be reserved for private use, with an additional fee or deposit  based on community policy.

Ella offers a study room and complimentary wi-fi that can be found in some amenities.

Ella hosts community events or resident activities such as monthly pet of the month, food events and monthly events, which can vary throughout the year.

Security features at Ella includes controlled access through fob/call box and a gated parking garage.

Pet Policy

Ella allows pets with a pet deposit of $400, monthly pet rent of $45/month, and any applicable fees, along with breed guidelines as outlined in the community policy. There are no weight restrictions at Ella.

Ella offers pet amenities such as a dog wash station, making it easier for residents to enjoy daily routines with pets.

Maintenance and Emergency Requests

Residents at Ella can submit maintenance requests through the resident portal, or by calling the leasing office.

Emergency maintenance at Ella can be reached by calling the leasing office after hours at (503) 206-4189 and following after-hours instructions.

Corporate, Short-Term and Special Programs

Ella offers corporate leases, depending on availability and terms. Ella does not offer furnished housing options, but partners with CORT Furniture Rental.

Ella offers short-term leases based on availability, with pricing and minimum lease lengths subject to current leasing conditions.

Ella  partners with CORT Furniture Rental, allowing residents to furnish an apartment without purchasing furniture outright.

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